Mission

The power of Information Technology (IT) is its ability to transform the business to technology, thus serve the wider community.

The Office of Information Technology aims to build quality and reliable infrastructure to be agile when new ideas are proposed. This cannot be done without valuable and skilled IT employees dedicated to each area, with high levels of commitment toward the institution’s success. Effective communication and collaboration between different IT divisions and the support from the management and the wider community are key essentials of the office’s progress that leads to higher efficiency and creativity.

Since IT is the backbone of any modern institution, this office will shield and support the current and future endeavors, leading the Antonine University (UA) towards more success.

Vision

The Office of Information Technology aims to align with UA’s mission while taking into consideration the productivity, relevance, responsiveness, and acceptance.

By productivity, we mean the improvement of the return on investment for any particular project or assignment that serves the community and the consistence of the quality of service provided.

While relevance, means the challenge the office adopts to comply with daily and strategical needs of the organization’s objectives. Moreover, best practices are valuable keys used in several operations to maintain services up to the standards of security, quality of service, and business alignments.

Responsiveness includes awareness of the office and the ability to act and react in a timely manner. It also includes the prioritization of tasks or assignments, to maximize the business operation and the user experience. Responsiveness is a commitment of customer service toward satisfaction that relies on defined boundaries of the business interest including best practices.

Finally, acceptance is the alignment of different policies and procedures used by the office to comply with UA’s mission and vision, and maximize the use of IT services.

Values

The Office of Information Technology adopts several canons applied by most of the leading institutes in project management and the IT world. Moreover, the office obeys four main values; the values are Honesty, Respect, Fairness, and Responsibility. They are integrated in different canons the office of Information Technology aim to apply them in all areas.

The Office of Information technology will:

• Protect UA community: the community includes students, employees, faculty members, and the management; the office will protect them by using modern standards for security. This will include password complexity policy, data integrity, data privacy, data availability, and consistency. The office will validate and secure security permissions on different levels. Moreover, it will protect UA against intruders, attacks, intended and unintended attempts to impose any information for any client.
• Ensure common good: it includes fairness and honesty when dealing with several stakeholders, to serve UA and the wider community. Clients will benefit from different services offered by the office, and several requirements requested by UA and the community will be treated with priority to support the common good.
• Increase public trust and confidence: trust and confidence are not something you get, but something you earn. This is done by applying respect, honesty, and fairness in supporting our clients, and ensuring data integrity and confidentiality for them. Moreover, respecting deadlines and taking responsibility when we have to, will increase our credibility toward our customers, thus enlarge our public trust.
• Act responsibly and legally: the Office of Information Technology will adopt different rules and regulations set by UA to complete its wider mission and vision. Moreover, the office will always cater its obligations and commitments to comply with Lebanese regulations.
• Act ethically: this value is the core of any service the Office of Information Technology offers. Many requests and actions are not included in any policies and procedures; here comes the challenge to serve any task ethically so the office comply with the regulations and at the same time, serve the client. Our policies and procedures remain in continuous progress to meet best practices and better service.

Message from the Director

We have perceived massive growth in the domain of information technology, transformations of which have meaningfully influenced our lives over the last two decades. Information technology is presently playing a progressively vivacious factor in life, knowledge, instruction, research, and business in higher education. It assists in professional development pursuits, enriches learners’ interaction and learning resources, faculty and staff proficiency, abridges exchange and teamwork, intensifies positive results on the instructional procedure, gives power to our quotidian lives, and instigates us in novelty. In this perception, the function of the IT and Communications Department at Antonine University (UA) is tremendously vital as it is the core for progress and accomplishing labor through all units and departments at the University.

At UA, the usage of information technology has swelled impressively throughout all deeds in daily tasks over the past decade. Information technology pervades every part of our academic and operational environments, starting with the first contact learners have with the University’s website, to the administrative and learning systems that become part of their daily lives.

Furthermore, we currently perceive that these recent and progressively complicated technologies can generate interruption, replication, and dissatisfaction because of deficiency in cautious preparation and synchronization. Fortunately, at UA, we retain a pleasant history of campus cooperation in fostering technology strategies. Prioritizing and coordination of technology planning and execution guarantees that UA learners, faculty, and staff have a blend of skills, knowledge, and technology to flourish.

In conclusion, we, the IT department, are grateful for the prospect of serving all UA adherents, and we are incessantly dedicated to endowing everyone with exceptional service. Any constructive thoughts and evocations are always appreciated.